At Get Tools Direct we're continually trying to make our customers happy by giving the best service. If you've had a good experience with us don't hesitate to contact us and leave feedback.
These are 100% genuine customer testimonials - read through some of the nice things our customers have had to say.
Lots of retailers tell you that they give “prompt and friendly service” but it is just a slogan not what they actually “deliver”. This is NOT the case with Get Tools Direct. They exceeded my expectations. Friendly, knowledgeable and helpful service. Thanks
Great service! Sent out what was in stock straight off before shipping the rest out a few days later. Top.
I ordered the Makita line trimmer and was advised there was a a delay in getting the item into Australia. I was given a couple of updates on when it would be available. When the Line Trimmer arrived I found it easy to put together and once I had charged the battery I put the Line Trimmer into action and it worked a treat. I am very happy with Get Tools Direct and also the Line Trimmer.
Guys where very quick to deliver my tools, kept me informed when they would arrive, sauced from interstate, no problems
Ordered a Forstner Drill bit kit and it was delivered ahead of the expected time. I was kept informed and all proper documentation (order / tax invoice) was sent to me very quickly. Thanks for the great service and I love the product. Works perfectly.
Easily found what I needed and got it at a great price and delivery was sent and delivered very fast.
I have placed over 15 orders with GetToolsDirect and every time I'm satisfied or better with the service and the products received. 5 stars from me
Easy to order on line. Free and speedy delivery and good price, Will do business with them again. thats it
My recent purchase (a Kincrome torque wrench) arrived promptly and was exactly what I was looking for. Unfortunately a small component had been omitted (a factory issue - not the fault of Get Tools Direct) however a quick email saw the issue resolved immediately and I was soon back in action with the missing part. Customer service was A1 and the issue was resolved super quickly.
Great prices and service you cant complain about products top quality great prices and fast delivery thanks
Cheapest price for this tool on internet that I can find even included postage! Very fast delivery! Happy to buy again.
This is the second time I deal with Get tools direct and I returned because of my previous 5 star experience. Once again I received top customer service, good advice and top quality tools (Makita). Quick and hassle free delivery and a bonus battery for order volume exceeding $1000.
Very happy with this angle grinder. Powerful and like the braking feature which stops the blade in a few seconds. GTD didn’t have it in stock but kept me informed and sent it express. Can’t fault their customer service.
In the few dealings I have had with them they have always been very professional and focus on customer service
Good quality product which will take care of all my heavy duty sanding needs for the future. Arrived in reasonable time.
Have purchased over 10 tools and have had suggestions told to me by staff that saved me money would recommend you to a MATE or any trade
Needed parts for a Makita sander. After trying other sites with no real luck I found Get Tools Direct had an easy to use site. With a component breakdown list and diagram, found the parts I needed. I ordered the parts. Get Tools Direct contacted me via phone with follow up email to let me know that there was a delay. Very apologetic for the delay and stayed in contact until it was dispatched. Excellent service and very nice customer service people.
Easy to order ,delivery was very quick and happy with products purchased,great quality and will definatly be ordering again in the future:)
Postage is fast and they keep you up to date with your order, also like that its Australian and in the Sunshine State
Get tools direct is a pleaure to deal with! The things I ordered were out of stock and the staff rang me on 3 occasions to keep me informed of progress. Their estimate of arrival date was almost to the day. Well done and thankyou.
Staff raang me after online order to say tat the belts i had ordered did not fit the machine I had ordered. Did I want the belts for the newer machine? No charge. can't believe that a computer order is actually checked by someone who knows what they are selling!! Top marks
Needed maintenance parts for my grinder - GTD had parts in stock for a very competitive price. Ordered and delivered in a few days. Very satisfied customer!
bought a 2000 mm level , good product great price timely shipping , what more do ya want ? i am totally satisfied customer
Great company. Pleasure to deal with. Quick and well packaged parcels. Will be buying from again in the future. Cheers
Initial delays being on back order however communication was excellent and once back in stock there was no delays in receiving the posted goods. Will happily recommend and use again. Thanks!
I've bought several large items from Get Tools Direct (and I live in Victoria) and they have arrived well packaged and within just a few days. Great service indeed. The naked wine vouchers are a waste of time though. Other than that, great service and good prices! Cheers
I can't say enough about the service I have received. They keep you well informed and speed of delivery is awesome. I tell everyone.
The staff at Get Tools Direct were very helpful and kept me informed every step of the way. I will definitely shop online with Get Tools Direct again.
Thanks guys, excellent online service.
Excellent communication. A lady called me to let me know that my item the day it was being shipped.